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case study is enclosed on this order please refer to attached file. Question attached to the case study are below:
Note: Answer all questions. Each question carries 25 marks.
1. What approach(es) does McDonald’s seem to take for its capacity management to reconcile capacity and demand?
2. Analyse the implementation of the four Ds by the McDonald’s restaurants?
3. Evaluate what the five performance objectives mean for the operation in McDonald’s?
4. At the Dorchester McDonald’s branch, cars arrive at the Drive-Thru at a rate of 25 per hour and only one drive-thru till is open. The average time it takes for an order and collection is 5 minutes. Assuming that the interarrival time and the service time are both exponentially distributed. Calculate the average number of customers arriving at the till and the average time they must wait before exiting McDonald’s Drive-Thru. You are encouraged to use calculations to prove any challenges if there is any and suggest any solutions, based on the calculations.


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